Discord update Third-Party Customer Service

TL;DR:

Discord recently discovered an incident where an unauthorized party compromised one of Discord’s third-party customer service providers.
This incident impacted a limited number of users who had communicated with our Customer Support or Trust & Safety teams.
This unauthorized party did not gain access to Discord directly.
No messages or activities were accessed beyond what users may have discussed with Customer Support or Trust & Safety agents.
We immediately revoked the customer support provider’s access to our ticketing system and continue to investigate this matter.
We’re working closely with law enforcement to investigate this matter.
We are in the process of emailing the users impacted.

TL;DR:

Discord recently discovered an incident where an unauthorized party compromised one of Discord’s third-party customer service providers.
This incident impacted a limited number of users who had communicated with our Customer Support or Trust & Safety teams.
This unauthorized party did not gain access to Discord directly.
No messages or activities were accessed beyond what users may have discussed with Customer Support or Trust & Safety agents.
We immediately revoked the customer support provider’s access to our ticketing system and continue to investigate this matter.
We’re working closely with law enforcement to investigate this matter.
We are in the process of emailing the users impacted.